Sales, Sales Management and Customer Relations professions

• SALES DEVELOPMENT REPRESENTATIVE/SDR
• BUSINESS DEVELOPER SaaS
• ACCOUNT MANAGER
• CUSTOMER SUCCESS MANAGER
• HEAD OF SALES
• CHIEF OPERATIONS OFFICER
• DIR. CUSTOMER AGENCY
• SALES OPS
• REVOPS

The Sales and Customer Relations professions are crucial for any company wishing to achieve its sales and growth targets.

This field includes a wide range of positions, from sales representatives to sales managers and customer success managers.

Pour les juniors, ces postes offrent souvent des opportunités d’apprentissage et de développement professionnel. Pour les seniors, ces postes offrent souvent des perspectives d’évolution de carrière et de rémunération.

Les fourchettes de rémunération pour les métiers de Sales et Relation Clients varient en fonction de nombreux facteurs, tels que l’expérience, le secteur d’activité, la localisation et la taille de l’entreprise.

For juniors, salaries are generally between €25,000 and €40,000 per year, depending on the position and the company. For seniors, salaries can go up to €150,000 or more, depending on position and company. Please note that these ranges are not exhaustive and may vary considerably according to individual circumstances.

Sales Development Representative (SDR)

Sales Development Representatives (SDRs) are responsible for prospecting and generating leads for the company using sales and marketing techniques. SDRs are often a potential customer's first point of contact with the company, and their job is to identify potential customers and qualify them for sales.

Business Developer

Business Developers are responsible for identifying new business opportunities and converting these opportunities into sales. They may work closely with SDRs to identify and qualify potential customers. Business Developers must also be able to understand customer needs and propose appropriate solutions.

Account Manager

Account Managers are responsible for managing relationships with existing customers, keeping them satisfied and looking for new sales opportunities. Account Managers are often the main source of communication between the company and the customer.

Customer Success Manager (CSM)

Customer Success Managers are responsible for customer satisfaction and loyalty, ensuring that customers get the most out of the company's products or services. CSMs are often involved in setting up training and support programs for customers.

Head of Sales

Les Head of Sales sont des cadres supérieurs qui supervisent l’ensemble du département des ventes, y compris la stratégie, les opérations et l’exécution. Ils sont responsables de la réalisation des objectifs de vente et de la croissance de l’entreprise.

Chief Operations Officer (COO)

Chief Operations Officers are responsible for managing day-to-day business operations. They are often involved in strategic planning and work closely with department heads to ensure that the company runs efficiently and effectively.

Branch Customer Manager

Agency Account Managers are responsible for managing customer relations in a marketing or advertising agency. They are responsible for customer satisfaction and account profitability.

Sales Ops

Le métier de Sales Ops est axé sur l’optimisation des processus de vente et de marketing pour maximiser les revenus de l’entreprise. Les professionnels de Sales Ops travaillent en étroite collaboration avec les équipes de vente et de marketing pour identifier les inefficacités et les opportunités d’amélioration, et mettre en place des processus et des outils pour optimiser les performances de l’entreprise. Leur objectif principal est d’augmenter les revenus de l’entreprise en améliorant l’efficacité et l’efficience des processus de vente et de marketing.

RevOps

Le REVOPS (Revenue Operations) est un métier relativement nouveau qui vise à aligner les objectifs et les processus des départements des ventes, du marketing et de la réussite client pour maximiser les revenus de l’entreprise. Les professionnels de REVOPS travaillent en étroite collaboration avec les chefs de département pour identifier les inefficacités et les opportunités d’amélioration, et mettre en place des processus et des outils pour optimiser les performances de l’entreprise. Leur objectif principal est d’augmenter les revenus de l’entreprise en améliorant l’efficacité et l’efficience des processus de vente et de marketing.

Customer Success Manager" job sheet

Sales Development Representative" (SDR) job sheet

Account Manager" job sheet

Job File "Agency Customer Manager

Chief Operations Officer" job description

Head of Sales" job description

SaaS Business Developer" job sheet